Hacks and security breaches can affect any person, any data management system, and any law firm—no matter how large or small. We’ve seen and discussed evidence of this before on the blog, and we’ve stressed an important idea again and again: hackers can be clever and motivated, and no data management system is ever 100 percent safe from bad actors and their hijinks.
But while we tighten our protocols and test and retest our security measures, it also helps to keep another truth in mind: data protection doesn’t begin and end with proactive measures to help prevent a breach. An organization can be hit with a breach despite its IT team’s best preventive efforts. For example, an unsuspecting user may click a malicious link in fake emails and thereby invite malware or viruses into the organization’s network. Once a system is breached, all is not lost; there’s a second chapter to the saga: taking immediate steps to mitigate the damage, and repairing and rebuilding infrastructures after the fact.
Here’s an interesting story that highlights an unexpected target of a cybersecurity failure, a firm called Egress Technologies and its CJSM email infrastructure. CJSM is a large email network that provides support for UK prosecutors, judges and other officials in the country’s criminal justice system.
After receiving notice of the problem, Egress sent a message to affected users stating that their emails would need to be “wiped for up to two weeks”. Even though the firm reassured customers that the timeline might be shorter and updates would be forthcoming, users were NOT happy. Their annoyance is justified; the wheels of justice turn quickly and a two-week outage can mean serious hold-ups with wide ranging impact.
Legal professionals can’t usually spend two weeks offline while they wait for network restoration. Would your firm be able to survive this challenge? We don’t know many that could.
In this case, the Ministry of Justice eventually put out a statement assuring legal professionals that most of the damage had been repaired, and—for perspective—the vast majority of users had been unaffected. But not before a flurry of internet outrage and no small amount of ill will and frayed nerves.
Don’t become the target of tweets like these! Make sure your system is secure, but just as important, make sure you have a team of experts on hand who can get you back up and running fast if anything ever goes wrong. We’re standing by! Call our office and arrange a consultation today.